Cancellation & Return Policy

Cancellation & Refund Policy

We value your trust in Machismo and want to make your experience smooth and transparent. Below are our detailed policies for cancellations, returns, and refunds:

Cancellation Before Shipment
You can cancel your order within 24 hours of placing it.

To cancel your order, email us at machismo@machismoworld.com

The subject line should mention: "CANCEL - #ORDER NUMBER"

Upon cancellation, you will receive a confirmation email.

For prepaid orders – refunds will be credited to the original payment method within 4–5 working days.

Important: We Do Not Accept Returns or Exchanges After Delivery
Once an order has been delivered and accepted, we do not accept returns or exchanges except in the following cases:

• You received a damaged or defective item

• You received the wrong item

If You Have Received a Damaged, Defective, or Wrong Product
We’re sorry for the inconvenience! Please follow these steps so we can resolve it quickly:

Email us at machismo@machismoworld.com within 24 hours of delivery

Your email should include:

• Your Order Number

• A short description of the issue

• Clear photographs of the item

• An unboxing video clearly showing the issue

Once we verify the issue, our customer service team will connect with you for further processing.

If you have any questions about your order, feel free to write to us at:
Email: machismo@machismoworld.com
We aim to respond to all queries within 1–2 business days.